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Store Policy

Privacy & Safety

At PokeKraze, we want to ensure your satisfaction with every purchase!

Welcome to PokeKraze, we ship all orders within 24 hours unless,

  • We are on vacation ( We will note dates on site is this is the case)

  • Pre-Orders (refer to Pre-Order Policy)

  • Back-Orders (refer to Back-Order Policy)

Return & Exchange Policy

Due to the nature of sealed product in the TCG industry, we do not offer returns.  However, if something arrives damaged or not as described, send us an email or use the Contact page, and we'll solve the Issue.

Cancellation

Cancellations can be requested prior to shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.  Just email Sales@PokeKraze.com with the Subject line: "CANCEL ORDER #" or Use the Contact Page.

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